Returns & Refund Policy
This Returns & Refund Policy outlines the procedures for returning products purchased on Hpsooda.com. We aim to ensure a smooth and hassle-free experience for our customers.
1. General Return Conditions
- Eligibility: Products can be returned or exchanged only if they are damaged, defective, or do not match the product description on our website.
- Timeline: You must initiate a return request within 24 hours of receiving your order.
- Condition of Product: The item must be in its original condition, unused, and in the original packaging. Perishable goods like fruits, vegetables, and dairy products must be returned in their original, sealed condition.
- Proof of Purchase: A valid proof of purchase, such as the order number or invoice, is required for all returns.
2. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned unless they are damaged or defective upon delivery:
- Open or used food items
- Personal care and hygiene products
- Items that have been tampered with or are not in their original packaging
3. How to Initiate a Return
To request a return, please follow these steps:
- Contact Us: Send an email to info-support@hpsauda.com
or within 24 hours of receiving your order.
- Provide Details: In your communication, please provide:
- Your order number
- A clear description of the issue (e.g., damaged product, incorrect item)
- Photographs of the damaged or incorrect item, if applicable.
- Wait for Confirmation: Our customer support team will review your request and get back to you with further instructions.
4. Refund Process
- After Approval: Once your return request is approved and the returned item is received and inspected by our team, we will initiate a refund.
- Refund Method: The refund will be processed to the original payment method used for the purchase.
- Processing Time: Please allow 5-7 business days for the refund to reflect in your account, depending on your bank or payment provider.
- Product can Change: If the customer prefers, they can exchange the product instead of getting a refund.
5. Damaged or Incorrect Products
- If you receive a product that is damaged or incorrect, we will offer a full refund or a replacement at no additional cost.
- You must notify us within 24 hours of delivery.
6. Order Cancellation
- You can cancel your order before it has been dispatched for delivery. To cancel an order, please contact us immediately.
- Once the order has been dispatched, it cannot be canceled.
7. Contact Us
If you have any questions about our Returns & Refund Policy, please contact us at:
- Email: ·
info-support@hpsauda.com